When I click on the videos on the site nothing happens, all I get is the same page. What should I do?
Can I use a download accelerator?
How do I turn on my Cookies?
How do I turn on my JavaScript?
Does NN work with video?
What is a Plug-In?
How do I install Plug-Ins?
Why does RealOne Player not open automatically when I click on a RealMedia link in Netscape?
Sometimes a software security alert window pops up...what should I do?
Sometimes I get error messages, or my the video just won't play.
The audio does not play smoothly for me. What can I do?
How can I use my Windows Media Player with Netscape?
How can I improve overall video and audio quality?
Why doesn't the video look as good as TV screen resolution?
In the chat room, I get "Your browser does not support Java." What does this mean?
Why do I have to sometimes scroll right and left?
How do I download pictures to my hard drive?
Why do pictures take so long to load?




When I click on the videos on the site nothing happens, all I get is the same page. What should I do?

This is most often caused by Popup Blockers. You need to turn off all popup blockers or add our site to the exceptions list. This varies depending on the software. Please contact the software provider for more information.

For NN 7.0+ users :
  • Click Edit at the top left of your screen
  • Then click Preferences
  • Then click on the Privacy and Security arrow
  • Then click Pop Window Controls
  • Then Click allow all popups
  • If you wish to Suppress popus you must add our site to the exceptions list.
  • Click OK



  • Can I use a download accelerator?

    We do not allow the use of download accelerators at this time. Please turn them off when trying to view our videos. Please contact the software provider for more information.

    For NN 7.0+ users :
  • Click Edit at the top left of your screen
  • Then click Preferences
  • Then click on the Navigator arrow
  • Then click Downloads
  • Then Click Don't open anything
  • Click OK



  • How do I turn on my Cookies?

    A cookie is a tiny file stored on your computer that holds information about your computer's interaction with this website. Almost every site you visit will place one on your computer. Usually, the information contained in a cookie includes the last time you visited the site and details about what your preferences were at the site you visited. Cookies do not contain any personal information about you, just information regarding the site you visited. You should not fear that someone will read them and discover personal details about yourself. We use cookies in order to let you visit our sites without asking for your username and password each time you click a link.

    The following steps show how to enable Cookies on your computer. These are necessary to navigate throughout our site.

    For NN 7.0+ users :
  • Click Edit at the top left of your screen
  • Then click Preferences
  • Then click on the Privacy and Security arrow
  • Then click Cookies
  • Ensure there the radio button is set to "Enable all cookies"
  • You can also use the setting Enable Cookies based on privacy settings
  • You must view settings and have them set to medium> OK


  • For NN 6.0+ users :
  • Click Edit at the top left of your screen
  • Then click Preferences
  • Then click on the Privacy and Security arrow
  • Then click Cookies
  • Ensure there the radio button is set to "Enable all cookies" > OK


  • For NN 4.0+ users :
  • Click Edit at the top left of your screen
  • Then click Preferences
  • Then click Advanced
  • Ensure there the radio button is set to "Accept all cookies" > OK



  • How do I turn on my JavaScript?

    In order to experience our sites correctly, you will need to have JavaScript enabled on your browser. Below are instructions for enabling JavaScript on a variety of browsers. To determine your current browser, choose 'Help' from the top menu and then select the 'About' option. Then find your browser on the list and follow the instructions.

    For NN 4.0+ users :
  • Click Edit top left of your screen
  • Click Preferences
  • Click Advanced
  • Ensure there is a check mark in both "Enable Java" and "Enable JavaScript"
  • Click OK, then click the Refresh button


  • For NN 3.0+ users :
  • Click Edit top left of your screen
  • Click Options
  • Click Network Preferences
  • Click Languages
  • Ensure there is a check mark in both "Enable Java" and "Enable JavaScript"
  • Click OK, then click the Refresh button



  • Does NN work with video?

    Yes, unless otherwise stated our live shows and videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. View our plug-in help section for more info.


    What is a Plug-In?

    An internet Plug-In is an application built into a web browser or added to a browser to enable it to interact with a special file type, such as a movie, sound file, Word document, etc.


    How do I install Plug-Ins?

    Unfortunately there is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list of video plug-ins and the links to where you can download them. Don't be afraid! These applications install very easily and will greatly enhance your viewing experience. Once you download the plug-in, run the installer, and follow the directions. You will probably then need to restart your computer or at least your browser after installation.


    Why does RealOne Player not open automatically when I click on a RealMedia link in Netscape?

    Some users have reported RealPlayer trouble. There are big problems with Real Player and Netscape 6. The easy fix is upgrading Netscape Navigator


    Sometimes a software security alert window pops up...what should I do?

    Select the "Always Trust" box and click "OK."


    Sometimes I get error messages, or my the video just won't play.

    Clear your browser's cache and restart your browser.

    For NN 6.0+ users :
  • Click Edit at the top left of your screen
  • Then click Preferences
  • Then click History
  • Then click Clear History > OK
  • Close Browser then re-open it


  • For NN 4.0+ users :
  • Go to Edit menu
  • Select Preferences
  • Click the (-) minus sign next to Advanced
  • Select Cache
  • Clear Memory Cache - Click OK
  • Clear Disk Cache - Click OK
  • Close Browser then re-open it



  • The audio does not play smoothly for me. What can I do?

    Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computerís volume.


    How can I use my Windows Media Player with Netscape?

    You need to have the Netscape Navigator plug-in that is automatically installed with the Windows Media Player. The plug-in, Npdsplay.dll, is copied to the "C:\Program Files\Windows Media Player" folder during setup. If this file is present, the plug-in will have been installed for all detected NetScape Navigator installations.

    If you do not have the plug-in, you can reinstall Windows Media Player from Microsoft to install the plug-in.

    Once the player is installed, you may need to refresh your Web page (which should contain "navigator.plugins.refresh();") to get the plug-in table updated. Alternatively, you can enter "navigator.plugins.refresh();" in the address bar, and then reload the current page.

    Note: In Netscape Navigator 6.0, you may encounter some problems with streaming media content. The easy fix is upgrading your Netscape Navigator.



    How can I improve overall video and audio quality?

    The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing.


    Why doesn't the video look as good as TV screen resolution?

    Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient.


    In the chat room, I get "Your browser does not support Java." What does this mean?

    Our Chat room requires Java be enabled on your browser. Most Internet browsers have this option enabled. However, sometimes the option allowing Java support gets turned off.

    How to enable Java Programs in NN 4.0+ :

    Edit > Preferences > Advanced > check "Enable Java" and "Enable Java Script" > OK



    Why do I have to sometimes scroll right and left?

    Chances are, your screen resolution is at 640x480. This site was designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to 800x600.

    Right click on desktop > Properties > Settings > Screen area: 800x600 > OK



    How do I download pictures to my hard drive?

    Position your mouse over the photo, click on it with the right mouse button, then choose "Save Picture As"


    Why do pictures take so long to load?

    Many sites are designed for at least 28.8 modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 28.8, make sure your modem is configured correctly in your connection to the Internet.





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